Our Services
Dental Practice Support
At Virtual Standard Solutions, we help practices run smoothly behind the scenes so your team can focus on what matters most — patients and care.
Our virtual support integrates seamlessly into your existing workflows, providing reliable, consistent assistance that feels like part of your in-house team.
Scheduling & Appointment Management
We manage your schedule with precision and care.
Our team handles:
- New patient scheduling
- Appointment confirmations and reminders
- Rescheduling and cancellations
- Calendar optimization to reduce gaps and no-shows
The result?
A fuller schedule, fewer interruptions for your front desk, and a better experience for your patients
Insurance Verification
Insurance can be time-consuming — we take it off your plate.
Our virtual assistants verify:
- Patient eligibility and benefits
- Coverage details prior to appointments
- Plan limitations and frequencies
- Required information for accurate check-ins
This helps reduce surprises, delays, and unnecessary back-and-forth — for both your team and your patients.
Patient Communication
Calls, Messages & Emails
Clear, timely communication builds trust.
We professionally manage:
- Incoming and outgoing patient calls
- Text message follow-ups and reminders
- Email communication for appointments, questions, and next steps
Every interaction is handled with empathy, professionalism, and your practice’s tone in mind — ensuring patients feel supported and heard.
Patient Paperwork & Intake
We streamline the paperwork process so your office stays organized and efficient.
Our support includes:
- Collecting and organizing patient intake forms
- Ensuring required documents are completed before visits
- Updating patient information accurately in your system
- Reducing front-desk bottlenecks and delays
This creates smoother appointments and a more relaxed experience for everyone involved.
Insurance Claims Management
Accuracy. Timeliness. Faster reimbursements
Submitting clean, complete claims is critical to maintaining healthy cash flow. Our team ensures your claims are processed correctly from the start to minimize delays and denials.
Our support includes:
- Claim creation and submission (electronic only)
- Review of procedures, codes, and attachments prior to submission
- Narrative writing when needed
- Claim tracking and status monitoring
- Correction and resubmission of rejected claims
The result?
Fewer rejections, quicker payments, and a more predictable revenue cycle for your practice.
Insurance A/R Follow-Ups
Proactive. Persistent. Professional.
Outstanding insurance balances can quietly impact your revenue. We actively monitor and follow up on unpaid claims to keep your accounts receivable under control.
Our support includes:
- Insurance aging report review
- Follow-up calls to carriers
- Status documentation and claim updates
- Appeal preparation when necessary
- Escalation of delayed or improperly processed claims
This ensures your claims don’t sit untouched — and your practice gets paid for the care you provide
The VSS Difference
We don’t just complete tasks — we support your operations.
Our virtual assistants are trained to:
- Follow your protocols and workflows
- Communicate clearly and professionally
- Protect patient experience at every touchpoint
- Function as a reliable extension of your team
Whether you need coverage during busy hours or consistent daily support, VSS is built to scale with your practice.
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About Us
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Contact Info
- 3014332699
- Info@instantva.com
- 21 King Street Melbourne, 3000, Australia